(EN) Terms and Conditions

Terms and Conditions

Standard Terms and Conditions No. 10078

(established on October 27, 2017. Republic of korea)

Modified (2022.09.26)

I. GENERALS

Purpose

The purpose of this Agreement is to prescribe the rights, obligations, responsibilities, and other necessary matters of the Company and its users in the use of gaming services provided by Stand Egg (the "Company") via mobile devices and its accompanying networks, websites, and other services (the "Services").

Definition of Terms

① The terms used in this Agreement are defined as follows:

The term "company" means a business operator who provides services through mobile devices.
The term "member" means a person who enters into a service contract in accordance with these terms and conditions and uses the services provided by the company.
"temporary member" means a person who provides only part of the information and uses only part of the services provided by the Company.
The term "mobile device" means a device that can be used by downloading or installing content, such as a mobile phone, a smartphone, a PDA, a tablet, etc.
The term "account information" refers to information provided by members to the company, such as member numbers, external account information, device information, nicknames, profile photos, friend lists, etc., and game usage information (character information, item, level, etc.), payment information, etc.
"contents" means any paid or free content (game and network services, applications, game money, game items, etc.) digitally produced by the Company in connection with the provision of services for use on mobile devices.
"open market" means an e-commerce environment built to install and pay for game content on mobile devices.
The term "application" means any program that is downloaded or installed through a mobile device to use the services provided by the company.
The term "game service" means one of the services provided by the company, which is a game played by a member on a mobile device and accompanying services.

② The definitions of terms used in these terms and conditions shall be in accordance with the relevant statutes and policies for each service, except as provided in paragraph ① of this Article, and those not prescribed shall be in accordance with general commercial practice.

Effect and Change of Terms

① The company posts the contents of these terms and conditions in the game service or on its connection screen so that the members can know. In this case, important contents such as suspension of service, withdrawal of subscription, refund, cancellation and termination of contract, and exemption of the company are clearly indicated in bold, color, sign, etc. or processed for members' recognition through a separate connection screen.

② If the company revises the terms and conditions, it shall notify the members by specifying the date of application, details of revision, and reasons for revision, and posting them in the game service or on its connection screen at least 7 days before the application date. However, if the contents of the change are unfavorable to the member or important changes, the member shall be notified in the same way as the text by 30 days before the application date and notified by the method of Article “Notice to members” ①. In this case, the contents before and after the revision are clearly compared and marked so that the members can understand.

③ When the company revises the terms and conditions, it checks the members' consent to the application of the revised terms and conditions after announcing the revised terms and conditions. When the company notifies or notifies paragraph ②, it also notifies or notifies that the member may be deemed to have agreed to the revised terms and conditions, and if the member does not express his or her intention to refuse by the effective date of the terms and conditions, it can be deemed to have agreed to the revised terms and conditions. If a member disagrees with the revised terms and conditions, the company or member may terminate the service use contract.

④ The Company shall take measures to enable its members to inquire and respond to the contents of these Terms and Conditions with the Company.

Conclusion and Application of Use Contracts

① The contract of use is concluded when a person who intends to become a member (hereinafter referred to as the "Applicant") agrees to the contents of this Agreement, applies for the use of the service, and the company agrees to the application. (The consent procedure can be replaced by providing in-game links.)

② In principle, the company agrees to the application of the applicant for membership. However, the company may refuse to accept applications for use falling under any of the following subparagraphs.

Where the details of the application for use are falsely stated or the requirements for the application for use are not met.
If the company uses the service in an unusual or indirect way in a country where the service is not provided.
Where an application is made for the purpose of hindering the well-being and order of the society or the good manners and customs.
Where member intends to use the game service for illegal purposes.
Where member intends to use the game service for the purpose of pursuing profit.
Where it is deemed that the consent is inappropriate for any other reason equivalent to each of the following subparagraphs.

③ In any of the following cases, the company may withhold its consent until the grounds are resolved:

Lack of space in the company's facilities, difficulty supporting certain mobile devices, or technical difficulties.
In the event of a service failure or a service usage fee or payment method failure.
Where it is deemed difficult to accept the application for use due to other reasons.

Operation Policy

① Matters necessary for the application of the terms and conditions and matters delegated by the specific scope of the terms and conditions may be determined by the game service operation policy (hereinafter referred to as the "operation policy").

② The company posts the contents of the operation policy in the game service or on its connection screen so that the members can know.

③ When revising the operation policy, follow the procedure in Article “Effect and Change of Terms”, Paragraph 2. However, if the details of the revision of the operation policy fall under any of the following subparagraphs, it shall be notified in advance by the method referred to in paragraph ②.

1.In the case of revising the matters delegated by specifying the scope of the terms and conditions.

2. Where revising matters not related to the rights and obligations of members.

3. Where the contents of the operation policy are not fundamentally different from those prescribed in the terms and conditions and the operation policy is amended to the extent that the member can predict;

II. PRIVACY POLICY

Protection and Use of Personal Information

① The company shall endeavor to protect the members' personal information as prescribed by the relevant laws and regulations, and the protection and use of personal information shall be in accordance with the relevant laws and the company's personal information processing policy. However, the company's personal information processing policy does not apply to linked services other than those provided by the company.

② Depending on the characteristics of the service, contents that introduce themselves, such as nicknames, character photos, and status information that are not related to the members' personal information, may be disclosed.

③ The company does not provide personal information of members to others without their consent, except when requested by relevant state agencies, etc. according to relevant laws and regulations.

④ The company is not responsible for the damage caused by the leakage of personal information due to the member's fault.

III. OBLIGATIONS

Obligations of Company

① The company faithfully complies with the relevant laws and regulations, the exercise of rights and obligations prescribed in these terms and conditions.

② The company must have a security system to protect personal information (including credit information) so that members can use the service safely, and discloses and complies with the personal information processing policy. The company shall not disclose or provide the members' personal information to a third party, except as prescribed by these terms and conditions and personal information processing policies.

③ In order to provide continuous and stable services, the company will do its best to repair or repair the equipment without delay unless there are unavoidable reasons such as natural disasters, emergencies, or defects that cannot be solved by current technology.

Obligations of Members

① A member shall not engage in any of the following acts in connection with the use of services provided by the company:

The act of stating false facts when applying for use or changing member information.
Buying or donating cyber assets (IDs, characters, items, game money, etc.) through services or abnormal methods not provided by the company, or acquiring and using them.
The act of pretending to be an employee or operator of a company, posting or sending mail by stealing the name of another person, pretending to be another person, or falsely stating the relationship with another person.
The act of purchasing paid content by stealing another person's credit card, wired/wireless phone, bank account, etc., and the illegal use of other member's.
The act of collecting, storing, posting, or distributing personal information of other members without permission.
Unhealthy use of services, such as gambling, inducing gambling, exchanging and publishing obscene and vulgar information, linking (link) pornographic sites, and transmitting or distributing words, sounds, writings, pictures, or videos to others.
The act of using the service for any purpose other than its original purpose, such as profit, business, advertisement, public relations, political activities, election campaigns, etc. without permission.
Unauthorized reproduction, distribution, and promotion of information obtained using the company's services, commercial use, and exploitation of known or unknown bugs.
The act of deceiving others to gain profits, and the act of causing damage to others in connection with the use of the company's services.
Infringement of intellectual property rights or portrait rights of the company or other person, damage or damage to the reputation of others.
Intentionally transmitting, publishing, distributing, or using viruses, computer codes, files, and programs designed to interfere with or destroy the normal operation of information (computer programs) or computer software, hardware, or telecommunications equipment.
Changing applications, adding and inserting other programs into applications, hacking and reverse-designing servers, leaking and changing source code or application data, building separate servers, or arbitrarily changing or stealing parts of websites.

13. Other acts that violate relevant laws and regulations or violate good customs or other social norms.

② The responsibility for managing the member's account and mobile devices lies with the member and should not be allowed to be used by others. The company is not responsible for damages caused by poor management of mobile devices or consenting to use them by others.

③ Members must set up and manage the payment password function to prevent illegal payment from being made in each open market. The company is not responsible for any damages caused by the carelessness of the members

④ The company may determine the specific details of the following acts, and the members shall follow them.

The account name, character name, guild name, and other names used in the game.
Chatting contents and methods.
How to use bulletin boards and services.
External mobile platform partnership service policies such as Kakao, Facebook, and Google Plus.

IV. SERVICE USAGE AND RESTRICTION

Provision of Services

① The company shall make the service available to the members who have completed the use contract pursuant to the provisions of Article “Conclusion and Application of Use Contracts” immediately. However, for some services, the service can be started on a designated date according to the company's needs.

② The Company may, when providing game services to its members, provide other additional services, including those set out in these Terms and Conditions.

③ The company may differentiate its use by classifying the members' grades and subdividing the usage time, number of use, and scope of service provided.

Use of Service

① Game services are provided for a fixed time according to the company's business policy. The company guides the game service delivery time in a manner appropriate to the game application initialization screen or game service notice.

② Notwithstanding paragraph ①, the company may suspend all or part of the service in the following cases: In this case, the company notifies the reason and period of the suspension in advance on the initial screen of the game application or the game service notice. However, if there is an unavoidable situation that cannot be announced in advance, it can be announced afterwards.

Where necessary for system operation, such as regular system inspection, server expansion and replacement, network instability, etc.
Where it is impossible to provide normal services due to a power outage, disability of service facilities, service use congestion, maintenance or inspection of facilities of key telecommunication businesses, etc.
Where there is a situation beyond the control of the company, such as an exhibition, incident, natural disaster, or equivalent national emergency.

③ The company provides services using a dedicated application or network for mobile devices. Members can download and install the application or use the network to use the service for free or for a fee.

④ In the case of paid content, you must pay the fee specified for the service before you can use it. If you download applications or use services over the network, you may incur additional charges set by your mobile carrier.

⑤ For downloaded and installed applications or services over the network, they are provided to suit the characteristics of your mobile device or mobile carrier. In the case of mobile device change, number change, or overseas roaming, all or part of the content may not be available, and the company is not responsible for this.

⑥ For downloaded and installed applications or services that you use over the network, background operations may proceed. In this case, additional charges may be incurred to suit the characteristics of mobile devices or mobile carriers, and the company is not responsible for this.

Change and Discontinuance of Services

① In order to provide a smooth game service, the company may change the service according to operational or technical needs, and the relevant information is notified in the game service before the change. However, if it is inevitable to change, such as correction of bugs, errors, or emergency updates, or if it does not constitute a significant change, it may be notified afterwards.

② The company may suspend all services if it is difficult to continue the game service due to significant management reasons such as the abolition of business due to business transfer, division, merger, etc., the expiration of the contract for game provision, and significant deterioration of profits of the game service.

Collection of Informations

① The company can store and store chat contents between members, and this information is held only by the company. The Company may access this information only for the purposes of mediation of disputes between members, handling complaints or maintaining game order, and only for the purposes of authorization under laws and regulations.

② When the company or a third party reads the chat information pursuant to paragraph ①, the company notifies the member of the reason and scope of the reading in advance. However, if this information needs to be viewed in connection with the investigation, processing, and confirmation of prohibited acts under Article “Obligations of Members” ①, or the remedy for damage caused by the act, it may be notified afterwards.

③ The company may collect and utilize mobile device information (setting, specification, operating system, version, etc.) of members, excluding personal information of members, for smooth and stable operation of services and improvement of service quality.

④ The company may request additional information from members for the purpose of improving services and introducing services to members. Members may accept or decline this request, and if the company makes this request, members may decline this request.

Provision of Advertising

① The company may place advertisements within the game service in connection with the operation of the service. In addition, advertising information can be transmitted by e-mail, text service (LMS/SMS), and push notification only to members who agree to receive it. In this case, the member may refuse to receive it at any time, and the company does not send advertising information when the member refuses to receive it.

② You can connect to advertisements or services provided by others through banners or links among the services provided by the company.

③ When connected to advertisements or services provided by others pursuant to paragraph ②, the company does not guarantee reliability, stability, etc. because the services provided in the area are not the company's service area, and the company is not responsible for the damage to the members. However, this is not the case if the company intentionally or grossly fails to facilitate the occurrence of damage or take measures to prevent damage.

Attribution of Copyright

① Copyright and other intellectual property rights to content within the game service produced by the company belong to the company.

② Members include methods such as editing, publication, performance, distribution, broadcasting, secondary works, etc. such as copying and transmitting information from which intellectual property rights belong to the company or provider among the information obtained using the game service provided by the company. It is the same hereinafter) and should not be used for profit or allowed to use it by others.

③ Members allow the Company to use communications, images, sounds, and all materials and information (hereinafter referred to as "User Content") including dialogue text displayed in the game or uploaded or transmitted by members or other users through the game application or game service in the following ways and conditions:

Use of the user's content, alteration of editing format, and other modifications (available in any form, such as publication, reproduction, performance, transmission, distribution, broadcasting, and creation of secondary works, and there are no restrictions on the period and region of use)

Do not sell, lend, or transfer user content for the purpose of transaction without prior consent of the user who produced the user content

④ The company does not use the user content of a member that is not shown in the game and is not integrated with the game service (e.g., posts on the general bulletin board, etc.) without the express consent of the member, and the member can delete the user content at any time.

⑤ The company may delete, move, or refuse to register a member's posting in the service without prior notice if it is deemed to be a prohibited act under Article “Obligations of Members” ①.

⑥ Members whose legal interests are violated due to information posted on bulletin boards operated by the company may request the company to delete the information or publish the contents of refutation. In such cases, the Company shall promptly take the necessary measures and notify the applicant thereof.

⑦ This section is valid while the company operates the game service and will continue to apply after withdrawal from the membership.

Purchase, use period, and use of paid content

① Paid content purchased by members within the game service is only available on mobile devices that have downloaded or installed the application.

② The period of use of paid content purchased by the member depends on the period specified at the time of purchase. However, if the service is suspended pursuant to Article “Change and Discontinuance of Services” ②, the period of use of paid content without a fixed period shall be until the date of suspension of the service announced at the time of the service suspension notice.

Restrictions on the Use of Services for Members

① A member shall not violate his/her obligations under Article “Obligations of Members”, and the company may take restrictions on the use of services, delete related information (text, photos, videos, etc.) and other measures according to the following classifications. Specific reasons and procedures for restricting use shall be determined in the operation policy of individual games in accordance with Article “Reasons and Procedures for Restriction of Use” ①.

Restriction of some permissions: Restriction of certain permissions, such as chatting for a certain period of time.
Restriction on the use of characters: Restriction on the use of members' characters for a certain period or permanently.
Restriction on the use of accounts: Restriction on the use of member accounts for a certain period or permanently.
Restriction on the use of members: Restriction on the use of game services by members for a certain period or permanently.

② If the restriction on use under paragraph ① is justified, the company shall not compensate for the damage suffered by the member due to the restriction on use.

③ The company may suspend the use of the service of the account until the investigation of the following causes is completed:

Where a legitimate report is received that an account has been hacked or stolen.
Where an illegal program user or a workplace, etc. is suspected of being an illegal offender.
Where provisional measures for the use of services are necessary for other reasons falling under each of the following subparagraphs.

④ After the investigation under paragraph ③ is completed, in the case of paid game services, the members' usage time is extended by the suspended time, or the corresponding paid service or cash is compensated. However, this is not the case if a member falls under any of the grounds referred to in paragraph ③.

Reasons and Procedures for Restriction of Use

① The company shall determine the specific reasons and procedures for the restriction of use measures under Article “Restrictions on the Use of Services for Members” ① as an operation policy in consideration of the contents, degree, number, and results of prohibited acts under Article “Obligations of Members” ①.

② When the company takes restrictions on use prescribed in Article “Restrictions on the Use of Services for Members” ①, it shall notify the members in advance of the following matters: However, if urgent action is needed, it can be notified afterwards.

Reasons for restrictions on use
Type and duration of restrictions
Method of filing an objection to restrictions on use

Procedures for filing an objection to measures to restrict use

① If a member wishes to object to the company's restriction of use, member shall submit an objection stating the reason for the objection to the company in writing, e-mail or equivalent within 14 days from the date of notification of this action.

② Within 15 days from the date of receipt of the objection under paragraph ①, the Company shall respond to the reasons for the objection in writing, e-mail, or equivalent manner. However, if it is difficult to answer within this period, the company will notify the reason and the processing schedule.

③ If the grounds for objection are valid, the company will take action accordingly.

V. REFUND OF OVERPAYMENT, AND TERMINATION OF USE CONTRACT

Payment

① In principle, the imposition and payment of the purchase price for the content shall be in accordance with the policies or methods determined by mobile carriers or open market operators. In addition, the limit for each payment method may be granted or adjusted in accordance with the policy or government policy set by the company or open market operator.

② When the purchase price of the content is paid in foreign currency, the actual amount charged may differ from the price indicated in the service store due to exchange rates and fees.

Refund of overpayment

① In the event of an overpayment, the company will refund the overpayment to the member. However, if the overpayment is caused by the member's negligence without the company's intention or negligence, the actual cost of the refund shall be borne by the member to the reasonable extent.

② Payment through the application follows the payment method provided by the open market operator, and if an overpayment occurs during the payment process, the company or the open market operator must request a refund.

③ Telecommunication charges (call charges, data call charges, etc.) incurred by downloading applications or using network services may be excluded from the refund.

④ Refunds are made according to the refund policy of each open market operator or company depending on the type of operating system of the mobile device using the service.

⑤ The company may contact the member through the information provided by the member to process the refund of the overpayment and request the necessary information. The company will refund the refund within 3 working days from the date of receipt of the information necessary for the refund from the member.

Termination of a contract

① If a member does not want to use the service at any time, he/she can terminate the contract by withdrawing from the member. Due to the withdrawal of membership, all game usage information held by members in the game service is deleted, making it impossible to recover.

② The Company may suspend or terminate the Service Agreement for a period of time or for a reasonable period of time if there is a serious reason for the member's inability to maintain this Agreement, such as prohibiting acts in this Agreement, Operation Policy, and Service Policy.

③ Refunds and damages under paragraphs ① and ② shall be handled in accordance with the Guidelines for the Protection of Content Users.

④ The company may terminate the use contract and take measures such as destroying the members' personal information to protect the personal information of members who have not used the company's service for one year in a row from the recent service use date. In this case, the member shall be notified of the fact that measures such as termination of the contract and destruction of personal information will be taken 30 days before the date of action, and personal information to be destroyed.

VI. COMPENSATION AND IMMUNITY PROVISIONS

Compensation for damages

① The company or member shall be responsible for compensating the other party for damages in violation of these terms and conditions. However, this is not the case if there is no intention or negligence

② If the company enters into an alliance agreement with an individual service provider and provides individual services to the member, the individual service provider shall be responsible for the damage caused by the member's intention or negligence after the member agrees to the terms and conditions of the individual service provider.

Immunity of company

① If the service cannot be provided due to a natural disaster or equivalent force majeure, the company shall not be responsible for the service provision.

② The company shall not be liable for any damage caused by repair, replacement, regular inspection, construction, etc. of the service equipment. However, this is not the case in the case of intentional or negligence of the company.

③ The company is not responsible for any obstacles to the use of the service due to the intention or negligence of the member. However, this is not the case if there is an unavoidable or justifiable reason for the member.

④ The company shall not be responsible for the reliability, accuracy, etc. of information or data posted by the member in relation to the service unless it is intentional or gross negligence.

⑤ The Company shall not be obliged to intervene in any transactions or disputes arising from services with other members or others, and shall not be liable for any damages resulting from them.

⑥ The Company shall not be responsible for any damages incurred to the Members in connection with the use of the services provided free of charge. However, this is not the case in the case of intentional or gross negligence of the company.

⑦ The company shall not be responsible for the failure or loss of the profits expected by the members using the service.

⑧ The company is not responsible for the loss of the member's experience, grade, item, game money, etc. in the game. However, this is not the case in the case of intentional or negligence of the company.

⑨ The company is not responsible for third-party payments arising from members' failure to manage mobile device passwords and passwords provided by open market operators. However, this is not the case in the case of intentional or negligence of the company.

⑩ The company is not responsible for all or part of the content if a member is unable to use the mobile device, the mobile device number, the operating system version, overseas roaming, or the carrier change. However, this is not the case in the case of intentional or negligence of the company.

⑪ If a member deletes the content or account information provided by the company, the company will not be responsible for it. However, this is not the case in the case of intentional or negligence of the company.

⑫ The company is not responsible for damages caused by the use of the service by temporary members. However, this is not the case in the case of intentional or negligence of the company.

Notice to members

① If the company notifies the member, the member's e-mail address, electronic memo, a note in the game service, or a text message (LMS/SMS).

② If the company notifies all members, it may replace the notice under paragraph ① by posting it in the game service for more than 7 days or presenting a pop-up screen.

Jurisdiction and governing law

These terms and conditions are governed by and construed in accordance with the laws of the Republic of Korea. If a lawsuit is filed due to a dispute between the company and its members, the court in accordance with the procedures prescribed by law shall be the competent court.

Complaint handling and dispute resolution of members

① Considering the convenience of the member, the company guides the member's opinions or complaints to the game service or its connection screen. The company operates dedicated personnel to handle such members' opinions and complaints.

② If the company objectively recognizes that the opinions or complaints raised by the members are justified, it will promptly handle them within a reasonable period of time. However, if it takes a long time to process, the member shall be notified of the reason and processing schedule that takes a long time in the game service or notified in accordance with Article “Notice to members” ①.

③ If a dispute arises between the company and its members and a third dispute settlement agency adjusts it, the company can faithfully prove to the members what has been done, such as restrictions on use, and follow the mediation of the mediation agency.

The language of the terms and condtions

If the Company provides a translation of these Terms and Conditions, this is limited to information purposes only. If the translated version has a different meaning from the Korean version, the Korean version will be applied.